Lynda Morton (48 year old, female, Assistant Manager)
At age 48, Lynda Morton thought that life was unfolding as
it should. She had a happy marriage and two grown children. Her work as
an assistant manager in a retail store was rewarding enough that she
had stayed with the company for fifteen years. In a few years, she
could look forward to retirement. Then illness overtook her.
Fibromyalgia
Lynda knew what it was like to work with the pain. Years earlier, she
had begun to develop irritable bowel syndrome, neck and lower back
pain, and incontinence. These symptoms combined with sleep disorder,
chronic myofascial pain, chronic headaches and migraines, asthma, and
episodic vertigo; Lynda was diagnosed with fibromyalgia in 1992.
Despite these conditions, she soldiered on for another eleven years.
Claim Denied
In 2003, despite medication and various therapies, Lynda's symptoms got
much worse. She could not continue working. She made a claim for Long
Term Disability benefits from Great West Life under her group
disability plan from work. Her claim was denied on insufficient medical
evidence. Great West Life argued that Lynda had worked for many years,
but with no explanation from the doctors who had been treating her, as
to why she could no longer work. The doctors agreed that there had been
a severe worsening in her symptoms, but they could not pinpoint a cause.
Help At Last
With no income but debts accumulating, Lynda felt desperate. She was
running out of options. Then she called David Share Associates. When
she learned that there would be no charge unless we were successful,
she was happy to find someone who could help without putting her
further into debt.
Early Mediation
On Lynda's behalf, we sued Great West Life for all benefits owing and
for future benefits. Rather than take the case to court, they agreed to
an early mediation. Meanwhile, they had Lynda go to their doctors for
psychiatric and physical assessment.
Honest and Credible
Lynda didn't want to go to their doctors. She felt that it was
pointless, except perhaps to make her feel like a criminal. Still, she
attended the assessments. Though the results were in favour of the
insurance company, the specialists noted that Lynda was honest and
forthright. This credibility helped in mediation.
Payment and Validation
When her case was heard at mediation, a lump-sum settlement was
negotiated in Lynda's favour: $120,000. Lynda was very happy with the
amount. She felt that it validated her claim and strengthened her
ability to get on with her life.
Moving Forward
Her priorities now are to control her symptoms, pay her debts, and
possibly to work part-time from home when feeling well enough.
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Testimonials
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"My experience with David Share Associates was very good. The staff did its best under the circumstances."
From the very first meeting to the conclusion of the case, everyone was very professional, courteous, and considerate. I could not even begin to imagine tackling the claim against...
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